Contact Reefer’s Bay

Customer Support
Phone: 877-382-1477
Email: [email protected]
Hours: 9am to 5pm Eastern (M-F)

Returns Address
Attn: Returns
275 Medical Drive #857
Carmel, IN 46082

Need to get in touch or can’t find an answer in our Frequently Asked Questions? Reach out to us via phone, email, or the form below. For inquiries regarding an order that’s already been placed, have your order number ready. If you’re inquiring about a missing or damaged product, use the form below. Include a photo of your packing slip, all products in the order, and the packaging to expedite the replacement process.

Support Request Form

First Name

Last Name

Phone

Order Number

Support Category

Damaged/Faulty Product (image upload required)

Missing/Incorrect Product (image upload required)

Order Status

Billing Issue

Delivery Issue

Cancel My Order

Other

Message

Upload Images (Optional) If you selected Damaged/Faulty Product or Missing/Incorrect Product, be sure to include photos of your packing slip, all products in the order, and the order packaging. Otherwise, include screenshots of any error messages or details that will aid in troubleshooting.

Drag files here or click to select files Select Files

Accepted image file types: jpeg, jpg, png, gif, bmp, webp, tiff, svg, heic, heif. Maximum size: 5MB

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